Shipping Policy

Where We Ship

We currently ship to addresses in the United States only, including Alaska, Hawaii and US territories where our carriers deliver. We do not ship to PO boxes, APO/FPO addresses or freight forwarders.

If your country is not offered at checkout, we are not yet shipping there.

Order Processing and Delivery

Estimated dispatch and delivery time: [TO BE COMPLETED — e.g. dispatched in 1–3 business days, delivered in 7–15 business days].

Orders placed on weekends or holidays begin processing on the next business day. Orders flagged by our fraud checks may take an extra day while we verify them.

Delivery estimates are estimates, not guarantees. Weather, carrier backlogs and peak periods such as Black Friday and December can extend them.

Our Dispatch Commitment

We dispatch every order within 30 days of purchase. If we cannot meet that, or cannot meet any shorter time stated above, we will email you, give you a revised date, and offer you the choice of waiting or cancelling for a full refund. If we cannot give a revised date, we cancel and refund automatically without you having to ask.

Shipping Charges

Shipping charges are calculated at checkout and shown before you pay. All prices and charges on this store are in US dollars (USD).

Tracking

You receive a tracking number by email as soon as your order is dispatched. Tracking can take 24–48 hours to show its first scan. If your tracking has not moved for 7 days, email us and we will chase the carrier.

Split Shipments

Orders containing several watches may ship in separate parcels arriving on different days, at no extra cost to you. You receive tracking for each parcel.

Duties, Tariffs and Import Charges

Where an order is shipped into the United States from outside the country, any import duties, tariffs, customs fees or taxes assessed on delivery are the responsibility of the recipient unless the checkout page states that they are prepaid. Customs authorities, not this store, set these charges. We cannot predict them and we cannot refund them.

Refusing a parcel to avoid import charges is treated as a change-of-mind return: any charges we incur and the outbound shipping cost are deducted from your refund.

Incorrect Addresses

Please check your shipping address carefully before paying. We dispatch to the address exactly as entered. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once dispatched, a parcel sent to an address you entered incorrectly and returned to us will be refunded less shipping costs.

Lost, Delayed or Stolen Parcels

If tracking shows delivered but you do not have the parcel, check with your household, your neighbours and any building mail room first, then contact us within 7 days. We will open a carrier investigation.

For parcels that never arrive and show no delivery scan, contact us once the estimated delivery window has passed and we will file a claim and send a replacement or refund you.